HANDD has deployed and managed MFT solutions for more than 400 different companies all around the world. With one eye always on retaining our talent, some of our support staff have more than a decade of experience in delivering and troubleshooting MFT platforms for our customers.

We have a variety of options, so you can choose a support package that suits both your organisation and your budget, with the option to benefit from:

• A dedicated account manager to deal with any concerns, issues or queries.
• A support desk, with premium packages offering 24-hour support, 365 days a year.
• Vendor-backed support.

We operate 2 support desks, one in Malaysia and one in the UK, to ensure that wherever our clients are in the world, they can access the support they need when they need it.

We resolved over 2,500 support tickets in 2019, as our customer base continues to increase by a minimum of 20% year on year, we continue to grow our support and services team. We have a proven ability to scale and offer unrivalled customer satisfaction to our valued customers.

Once a client raises a service ticket, the service ticket remains open until all parties agree that the issue reported has been satisfactorily resolved. If you’re an existing customer and are looking for some technical assistance, please log a new support ticket here.

We also offer a set of Managed Services Support Packages for clients who want to benefit from MFT platforms, without having to worry about the maintenance and management.